DSS Remote Support
Hands-on help, right on your screen
When you need help with LogiSoft, our support team can securely connect to your computer — with your permission, every time. Sign in to start a session.
How it works
Sign in or create an account
Use your email and password. Only verified DSS customers can start a remote session.
Start a session
Choose to run the helper once, or install it permanently for faster future support. A fresh session ID is generated each time.
Share the ID with our team
Read the session ID to your DSS support agent. They connect from their browser — nothing for you to forward.
You stay in control
You can see the session the whole time. Close the helper (or your tab) and the connection ends instantly.
Your privacy matters. A remote session only happens when you start it and share the ID. Our agents can never connect without that one-time code, and you can end the session at any moment.